School FAQs

At busy times of the year, we can receive a high volume of correspondence, but we aim to respond to all enquiries within 7 days. If you've already emailed or been in touch via another method, multiple communications can sometimes delay us getting back to you.

So while we are making every effort to respond to emails in as timely a manner as possible, this process will be greatly assisted by you refraining from sending follow-up correspondence before you have received our response.

Please rest assured that your query is extremely important to us, and we appreciate your patience as we get your orders dispatched ASAP and respond to your enquiries.

To download your portrait photos following your purchase, please follow these steps:

• Visit our download website at www.tempest-download.co.uk

• Enter the 10-digit image reference from your Image Download purchase.

• Enter the email address used during your purchase.

• Click the 'Go' button.

This website supports all our image download products, including Low-Res Image for Mobile.

If you have ordered a multi-image download, please enter each image reference from your purchase and download them one at a time.

For more help with downloading images to your device, please click on this document link. These instructions are primarily designed for iPhone users, but they should also prove quite helpful if you're using an Android device.